faq

You probably have questions…

You probably have a list of backlogged edits for your website right now, waiting to have “enough” to make it “worth it.” Why? Because it’s a pain to find a competent designer who is willing to work within your small budget, in a tight timeframe, on a pre-made site. Then, you have to manage the project, get their 1099, wait for their invoice, and send a check. For every update. It’s just inefficient. You’ll be amazed how much less you put off doing when it is so easy to get things done.

Having pre-paid design hours means simpler accounting for you, and an up-to-date website for your organization, all the time.

Great question. We know how important it is for you to look good. In fact, one study found that 73% of a brand’s trustworthiness was evaluated on their website design.

That’s why we don’t settle for anything but the best. We stay on top of the latest technology and tools, so you don’t have to. Check out our lead designer’s qualifications and full portfolio here, or admire their shiny 5-star reviews on Yelp.

       
That’s a great question! One expert recommends  you allocate 4% of your gross budget to your design needs. We suggest you start with a grassroots plan if you’re unsure how much design you need in an average month… After your useage evens out, pick the best plan for your maximum savings. You can also request a free estimate at any time for your individual projects.
Easy! You can always add-on additional design, consultation, or webmastering hours as needed, for the same low rate promised by your plan.
Unfortunately, pre-paid hours do not “roll over.” Instead, we suggest  you have a few “back burner” longer-term projects that can be worked on at the end of your billing cycle if nothing more urgent has arisen by then. This is a great way to get to those improvements that always seem to be put off!
Sure thing! It’s easy to change or cancel your plan at any time from your backend member’s only page. No hassle!
You can pay for design hours by credit card, check, or money order.
we accept credit card, money order, and check payments
Credit card payments (Visa, Mastercard, or American Express) are available through our online interface (click here to apply). It’s got SSL security built-in, and auto-deducts for you monthly so you can “set it and forget it.” If your org prefers paper, we can also do a monthly check in the mail. (If you need this option, just apply here and we’ll get you squared away). No problem!
Don’t worry, we’ll do that for you! Here’s a peek at the client area you’ll see once you’ve signed-up and logged-in, so you can get a feel for the process.

Welcome back, Patrick!

50% Complete

You’ve used 2 of your 4 design hours this month.

Reminder: your hours reset on the 17th of each month.

Here’s what we’ve been working on so far:

  • html marketing email (1 hour)
  • misc website updates to your about page (.5 hours)
  • tweaks to your logo for “15th anniversary banner” (.5 hours)
We’re your on-call, always-ready designer. Just shoot us an email or give us a call with your needs, and we’ll start working on it right away. We also have an easy-peasy form from the customer section of our website where you can request an update on your project or log a new task for us. Most projects are completed within 1 business day. Some, within the hour. Magic! 
Woah there, cowboy. We’d love to help you out. Enterprise clients should contact us for a custom quote with even bigger discounts. Some examples of custom-tailored relationships include: 40, 60, and 80 hour monthly plans. We can also send a team member to work in your office part-time (applied to the San Francisco Bay Area only at this time).

How fast is fast? average designer response time: 45 minutes. Averge completion time: about two hours. based on typical website edit during business hours.